About Us
Below is some information about our company as well as general policy information.

The Company 

Starman, Inc. is one of the largest Bohemian Glass Beads distributors in the United States, located in the Seattle/ Puget Sound Area. We produce high quality beads in the Czech Republic and distribute them through our U.S. warehouse directly to many satisfied retailers and manufacturers. Our business is wholesale/distribution only. If you are looking for smaller bead quantities, please contact us. We'll be happy to give you a referral. Our beads are sold in a variety of shapes and colors; however, you can also supply your own design for production. Minimum quantities apply. Please call for details.


Contact Information 
Starman, Inc.
250 Center Park Way
Sequim, WA 98382
tel: 360-683-3399
fax: 360-582-3775
orders: 888-683-BEAD (2323)
e-mail: info@czechbeads.com, sales@czechbeads.com

Hours 
Our hours are Monday through Friday 8:00 A.M. - 5:00 P.M. Pacific Time. You may visit our warehouse/showroom by appointment only -- minimum warehouse purchase applies.  Call for details.

Ordering 

We prefer that you place your order via the website, as internet orders are given priority status and will be filled much more quickly than orders placed by phone, fax, or email. Additionally, orders may be mailed -- a great option when you require specific items based on enclosed samples. When you place an online order, you will receive a confirmation email once the order is received and then another confirmation when the order is shipped. Please note the minimum order is $250.00, regardless of order method. Orders that are less than $250.00 will not be accepted.

Back Orders 
The web site stock is updated every day. Inventory is very difficult to constantly monitor, therefore, the stock is 95% accurate. When an item is out of stock, we do not back order it. Usually, out of stock items are restocked within a month with the exception of closeout items, however; this is not guaranteed.
    
Shipping Costs 

Shipping will be based on the actual carrier charge. The shipping method is selected at the time of order and the cost for shipping will be added to the order. Shipping costs are non-refundable. You are still liable for shipping costs on refused packages or returned CODs. We have found UPS to be very reliable and cost efficient.

 
Checks 

Make all checks payable to: Starman, Inc. Recovery fees up to $25 will be assessed on all returned checks. Returned checks are subject to electronic deposit for face value plus fees without notice. Problem debts will be referred to a collections agency for prosecution and will be reported to credit bureaus. Customers will be responsible for all collection costs including but not limited to any legal fees.

 
Credit Cards 
For your convenience we take MasterCard, Visa, and Discover Card. Unfortunately, we DO NOT take American Express at this time.
 
CODs 
Although we highly prefer you pay by credit card, CODs are also possible for an additional fee. When placing the order, select UPS as the shipping method and then select COD as the payment method. You may pay for CODs with a Cashier's Check or Money Order; UPS will not accept cash, personal or business checks. We do not ship COD with carriers other than UPS. You are still responsible for shipping charges on refused CODs.
 
Returns 
We are happy to accept returns for exchange on all damaged items or mis-shipments. A copy of the original invoice must be accompanied with your return. For all other returns, please call for authorization and instructions. Returned items will be exchanged for store credit and are subject to a restocking fee of 20%. Items must be received in original condition (ie. still on strands, etc).

Feedback 
Your feedback is very important to us.  Please let us know how we are doing and what we can do to serve you better.  We will make every effort to implement your ideas into our daily course of business.


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 Questions or Comments, email webmaster@czechbeads.com
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